Pulaski County Regional Detention Facility

Chief Deputy: Charles Hendricks
Detention Telephone: 501-340-7001

The Pulaski County Regional Detention Facility is located at 3201 West Roosevelt Road, Little Rock, Arkansas 72204. The facility opened in 1994 and is the largest county detention facility in Arkansas, housing more than 1,200 detainees daily. We hold a unique place in the criminal justice system here in Pulaski County.  We are the only long-term detention facility in Pulaski County so we support twelve law enforcement agencies and thirty-three state and local courts. We are a facility that utilizes the “Direct Supervision” concept of inmate management, which allows us to maintain security and order in a cost effective manner. Running a facility of this size requires multiple divisions and sections specializing in the various aspects of maintaining a constitutionally sound operation. A brief overview of the divisions and sections is provided below:

Housing and Security

Housing and Security personnel are responsible for the immediate care and supervision of inmates within PCRDF.  Each unit is operated in a constitutional, safe and secure manner within the guidelines set forth in the US Constitution and all Federal, State and Local Laws.  Unit deputies are charged with providing clean, safe, environmentally healthy living conditions, maintaining an orderly routine, ensuring the safety of the staff and inmates and preventing the escape of those offenders remanded to custody, awaiting trial or serving sentences.

Intake Section

The Intake Section is tasked with the safe and efficient admissions of persons to the Pulaski County Regional Detention Facility in compliance with Arkansas Jail Standards and all applicable State and Federal Laws.  Intake must prevent the wrongful confinement of an individual by not accepting custody of any individual without documented legal authority.

Transport Section

The main function of the Transport Section is to ensure all inmates held in our facility are transported to the assigned court.  They also pick up inmates from the Department of Corrections for court then return the inmate back when they have completed their court appearance.  Transport personnel conduct hospital runs, transport inmates to medical appointments, and provide security for the Courthouse Lock-up.  They pick up and return juveniles to Juvenile Detention Facilities throughout the state for court hearings and detention.

Court Liaison Office

The Court Liaison Office is ultimately responsible for any and all communications between the PCRDF and over 30 District, Circuit and Federal Courts.  The office is charged with ensuring that anyone booked into this facility is seen within the time frame allowed by law.  Each day, the personnel prepare a Circuit and District Court list for transport to the courts the following day.  Court Liaison also coordinates with public defenders and other personnel from a number of district courts to ensure that the video arraignment process runs as smoothly as possible.  The Court Liaison Office is responsible for most of the data entry to inmates’ computer and paper files after the book-in process.  This includes processing and releasing inmates that the courts have released, as well.  The office also has the responsibility of collecting and distributing legal documents, court dockets, warrants, arrest disposition reports, checks and DNA test kits to and from the courts, the prosecutor’s office, state crime lab and agencies within our jurisdiction.  The Court Liaison Office also keeps a record of all inmates sentenced to the Arkansas Department of Corrections.  These individuals will be sent to the ADC on a weekly basis and records need to be kept up to date so as to assure as smooth a transition as possible.

Detention Training Division

The Detention Training Division conducts the basic training for every new employee whether they are sworn or civilian.  Each new sworn employee is given 280 hours of training in the Basic Detention Academy, as well as, a minimum of 120 hours of on-the-job training.  The on-the-job training is scheduled and managed by the Training Division.  The civilian employees receive at a minimum, 16 hours of initial training.  All employees receive 32 to 40 hours of annual in-service training, which is also scheduled and managed by the Training Division.  The Training Division also conducts training for any identified training needs requested by supervisory personnel.

Medical Department

The Medical Department has vast responsibilities within PCRDF.  Responsibilities are listed below:

  • Medical and Mental Health screenings of all inmates booked into the facility.
  • Medication delivery to all inmates that have prescription medications.
  • Chronic Care Clinic, 5 days a week.
  • Sick Call, 5 days a week.
  • Mental Health Services, 5 days a week.
  • Dental services, 10 hours per week.
  • Physician Care, 20 hours per week.
  • Psychiatric Care, 10 hours per week.
  • Responds to all emergency codes within the facility.
  • Treatments completed 7 days a week.
  • Nursing coverage of the facility 7 days a week, 24 hours a day.
  • Inmate kitchen worker clearances.
  • TB skin tests on all inmates booked into the facility.
  • X-ray capabilities.
  • Lab tests conducted (blood draws)
  • Maintenance of all inmate medical records.
  • Scheduling of outside medical appointments for inmates.
  • Physical assessments on all inmates.
  • CPR Training for all sworn personnel.


The PCRDF Laundry is operational from 0700 to 1900, 7 days a week.  There are 4 full time sworn personnel and 2 civilian personnel.  The Laundry Section has 7 inmates assigned who are responsible for the gathering, washing and delivery of laundry to the inmates of the facility.  These trusties operate under the direct supervision of the laundry supervisors.  Inmate clothing, linens and personal items are laundered twice a week and blankets are laundered once a month.  Approximately 50 loads of laundry are washed per day.


The PCRDF Kitchen is operated through a vendor (Aramark Correctional Food Service).  Aramark serves approximately 3,000 meals per day, which includes approximately 75 diet trays.  These meals total 3200 calories (with the exception of medically prescribed diet meals, which vary daily).  The facility provides Aramark with 19 inmates, (38) on a daily basis to operate 2 shifts.  Inmates DO NOT cook any of the food.  They are used for various other duties in the kitchen, such as preparing trays, cleaning, lifting, and dishwashing, tray delivery, etc.  Aramark provides lunch for the deputies and staff members for a nominal fee (paid by the employee).  Four full time sworn personnel are assigned to the kitchen for security during kitchen operations.


One full-time sworn deputy and one civilian operate the facility warehouse.  They are responsible for the inventory of all supplies, receiving and delivery of supplies to various sections of the facility.

Inmate Services

The Inmate Services Section coordinates with community based programs in order to bring self-help programs to the inmates.  The programs are designed to integrate community support and control the recidivism rate of the inmates, through a classroom setting and instructional media.  The Inmate Services Section also coordinates with the court system to provide intervention classes to the inmates during their incarceration.  In addition to self-help programs, the Inmate Services Section provides the opportunity for inmates to get haircuts, phone calling cards and indigent supplies.  They also operate the inmate barbershop.

Inmate Visitation

The Visitation Clerks are primarily the first person to greet the public. They respond to visitors, clergy, attorneys, law enforcement agencies and rehabilitation agencies when requesting visitation with inmates. There is one sworn deputy and four civilian clerks assigned to Visitation. The clerks schedule over 2000 appointments per month, on average.

Inmate Grievances

The Grievance Officer is responsible for the Grievance Forms that are submitted from inmates within the facility.  All Grievances are reviewed, then forwarded to the proper department for investigation/research.  They are returned to the grievance officer with appropriate responses.  Grievance Forms are answered within ten working days with a written response returned to the inmate who submitted it.  Signatures are received from all inmates upon the return of the grievance to the inmate.  If any inmate is not satisfied with the response, he/she may appeal the decision to the Chief of Detention.  All grievances are numbered and documented in a logbook for future reference.  Once the grievance process has been completed, they are filed and kept on record for five years.


The Administrative Deputy compiles documentation for trials as requested from various attorney offices, responding to subpoenas by appearing in court and giving testimony as Keeper of the Record.  The Administrative Deputy responds to Freedom of Information (FOI) requests from the public, as well as various agencies.  The deputy is responsible for serving a variety of legal paperwork to detainees for the PCSO Judicial Division, as well as surrounding counties.  On a daily basis, all claims of the National School Lunch Program are logged and documented.  A completed yearly DHS application and contract is renewed for the continuance of the grant.  The Administrative Deputy is also responsible for escorting the contracted Pest Control Technicians through all areas of the facility for pest control treatments.

Inmate Records

The facility Inmate Records Clerk duties include, but are not limited to, checking the inmate’s records mailbox in the morning, retrieving phone messages and returning calls. The Records Clerk maintains, stores, and files records pertaining to all inmates housed in the facility. Inmate records include the inmate’s permanent paper files, negative/positive behavior assessment reports, logs and census data. The Records Clerk oversees four active file rooms and stores grievances, Central Control Logs and Housing and Security files. The Records Clerk is responsible for accomplishing incarceration reports requested other state and federal agencies, as well as all Notice of Expungements, Order to Seal records and retrieves copies to process Freedom of Information (FOI) requests. Also maintains accountability of SO numbers, file rooms and outdated files.

Inmate Classification

The PCRDF operates utilizing the Direct Supervision Concept.  To assist this concept, the facility has developed and implemented a behavior oriented classification system.  Inmates are assigned to housing units based primarily on their past-history and current behavior.  Inmates with similar behavior are grouped together to promote positive, safe environment throughout the detention facility.

Inmate Disciplinary

Inmates are subject to disciplinary actions for violating rules and regulations. The average number of disciplinary hearings conducted each day is fifteen. There are approximately ten appeals filed and completed each day. A file is also created and maintained on each inmate with a gang affiliation, listing known areas of association, tattoos and street nicknames.

Inmate Coordinator

All inmates committed to the PCRDF are monitored by the Inmate Coordinator’s Office.  Time computation is maintained on approximately 150 inmates daily.  Approximately 220 inmates are monitored for the weekend/day work program.  Inmate Release Lists are completed each day with approximately 10 inmates listed.  Inmate Request Forms are answered daily at an average of 25 per day.

Special Emergency Response Team (S.E.R.T.)

The Detention Facility Special Emergency Response Team (S.E.R.T.) is a team of specially trained and equipped detention facility personnel.  They are trained to respond to emergencies within the detention facility.  These emergencies include, but are not limited to, barricaded inmates, cell extractions, high-risk incidents and hostage situations. Each member receives training in firearms, CPR/first aid, chemical agents, riot formations, mob dynamics, hostage situations, use of force, communications and legal responsibilities, as well as many other areas.  Each member of the team must pass a physical agility test as part of the team selection process.  They must also take, and pass, the physical agility test annually to maintain qualifications.